Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. We may also ask for additional information if you wish to change the email address or phone number you have provided. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Buying tickets went pretty well online. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. As a result of the above incident, my BRP (resident permit) was also stolen. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Less than 24-hours or failure to show for travel. Direct Ferries You can also discover ports and routes available. Location is not clear? Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. ), Sailings to and from over 178 Countries and Islands. how to get a refund from direct ferries Needed to change tickets. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. We use dedicated people and clever technology to safeguard our platform. Refund requests must be submitted prior to the product expiration date. I made reservations. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Get your BatamFast tickets to Desaru. Return How to Get Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. If the delay is more than double the times set out above, However it took 5 weeks, dozens of emails for you to confirm the agreement. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. More expensive but very safe an helpful.Thank you for your replay. That is why we are trusted by over 2.5 million customers and counting. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Brittany Ferries are really helpful. Ferries I will never book with this company again and I advise others to steer clear. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Direct Ferries Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. I have attached documentation needed to prove the above incident. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. NEVER we got any mail of you. Grimaldi Vessel ScheduleExport General Manifest (EGM), Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. WebIf you decide that you do not wish to keep the building. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Wondering what happens if your ferry travel plans change? How do we get a confirmation? We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. The most USELESS COMPANY EVER!!!! They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Londra, Inghilterra, Southampton SO19 6AJ England. Can I cancel and get a refund? I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Your help will truly be appreciated. No way of calling them. Follow us on Twitter for the latest WSF information! When cancelling via phone or email the cancellation fee is 30/35. 100% of travellers recommend this experience. We also ensure all reviews are published without moderation. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Thank you for booking with Direct Ferries. Please note: prices rise as space becomes less available. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. WebWill I get a refund if I cancel my booking? Editor, Marcus Herbert. Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. We are very sorry about the issue. Thank you for booking with Direct Ferries. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Please note: prices rise as space becomes less available. Cancellations & Refunds - P&O Ferries CT17 9TJ I tried to amend my booking several times. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Will not book with them again. Maybe down to mobile network delays but thought I should let you know. ferry is delayed or cancelled You can find the contact details of the local travel agencies in your booking confirmation email. Direct Ferries Reviews | Read Customer Service Reviews of My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. 96% of travellers recommend this experience. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Definite miles better than the outfit I booked with last year. WebGreater than 24-hours before travel. Direct Ferries Each ferry company has its own policy. Googled other phone numbers - all disconnected. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Unhelpful Customer Service not prepared to engage or help with simple requests. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). Bookmark. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Using this company, in this instance. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Modern excavations have raised the possibility that the name Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. The ticket included passage for myself, my dog and a small car. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Find ports, routes and lots of useful information to help you plan your trip. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Dear customer, Many thanks for your review! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Up to 1 million prices are checked every day with more than a million crossings arranged each year. They dont reply to your emails or help you! In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. not great. WebWill I get a refund if I cancel my booking? Go directly to the companies providing the ferries. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Amendments can only be made prior to the sailing date which in this case was never requested. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Direct Ferries With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our credit card was charged but we never received any confirmation or ticket information. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. WebPlease use the contact form on our website to request a ticket change. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. My original booking included the ability to change my booking. You can amend your booking online if you have an account with us. I will avoid any dealings with them again. All went well hope its the same when we arrive in Barcelona. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I had the same problem with P&O and vouchers. Dear Julliete, Many thanks for your feedback! Certainly worth trying your luck. Please do not hesitate to send us a message or give us a call. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Don't really get your point. You have been added to the directferries.co.uk mailing list. The travel agent will stamp and cancel your tickets. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. WebYou cant reach them by phone which is a problem if you need acute help. Well done Direct Ferries. Royal Grammar School Guildford Term Dates The Royal I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Losing hope though Dont bother! Instead we have an inside room. What restaurants are near Direct Ferries? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. What if I don't know the plate number of my rental car? I am now writing direct to their registered office. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Just as a point we had terrible problems with A ferry and will never use them again. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. But, although they sent a confirmation, they make it clear that it's not a ticket. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. P&O Ferries It's now a month later and they still haven't refunded me! The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Thank you for booking with Direct Ferries. Dear customer, Many thanks for your review! Please don't hesitate to contact us, if you have any queries. Direct Ferries You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Verification can help ensure real people write reviews about real companies. Also there is a choice of "lounges," but there is no explanation of the differences. Booking a ferry online is cheap, easy and fast with Direct Ferries. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving WebNeeded to change tickets. I am writing to seek your support and look at this matter with sensitivity and compassion. If you are outside of Athens (e.g. 2901 Third Ave., Suite 500. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Rent-to-own and financing options allow you to get the trailer you need within your budget. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. 2-3 Three Rivers Business Centre, Felixstowe Road. WebA horrible experience. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. No questions have been asked about this experience. We are easy to contact through our contact form on our website. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? We are both english and always lived in England Direct Ferries have no phone available to discuss. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Less than 24-hours or failure to show for travel. We use dedicated people and clever technology to safeguard our platform. Suggested companies are based on peoples browsing tendencies. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Refunds are always issued to the same credit / debit card that you used for your booking. Refund for ticket | FAQs | CalMac Ferries Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. 93% of travellers recommend this experience. To get to other parts of Desaru, you can easily book a Grab. having to cancel the chair, which then allows you to book a cabin. It is impossible to contact them and they are basically holding my money! I could find no way to contact other than amendment. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. All rights reserved. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Cancellation fees Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Just going round and round in circles with their staff via email. ferry Contact You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! If you make a mistake when booking online, you can cancel your booking at no cost We do care about our customer and completing all amendment requests that we receive. Having help to step onto and off the boats were very helpful and appreciated. They will look after you - Direct Ferries arent interested! They send Google link with location but doesn't work on my phone or computer. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Direct Ferries Reviews NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have.

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