Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 2.8 Work-life balance. Viagogo should be the subject of a full criminal investigation.. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Invalid tickets are defined as anything where buyers are refused entry. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Resale Help - Ticketmaster Help Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Is Viagogo A Complete Scam? - The Money Range To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 5.3 Disclosure of Information. If this is also unsuccessful We will not offer a refund. They are significantly safer th. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Limited access. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Ratings by category. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Join the 36,151 people who've already reviewed viagogo. What is the viagogo complaint handling process? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. We will also add sales or value added tax on our fees as applicable. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Theres a problem with my wedding venue or supplier - what are my rights? Court dismisses Viagogo's appeal on misleading representations and 5.2 Violations, Termination and Suspension. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The tickets were sold in October for 180, but so far I have not seen the money. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We will not allow You to buy or sell tickets before You have registered with Us. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. How do I delete my listing? To open a dispute: 1.Log in to your PayPal account. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. At no time do We provide the Buyer's payment information to the Seller. In future, if you have issues confirming or fulfilling . 1 Complain to the ticketing website. When listing seated tickets, all tickets in the same listing must be consecutive seats. 7.1 Ownership of Intellectual Property. Visit the Payment Methods section to update the details. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You can update your payment method as long as you haven't yet been paid. How do I change the email address on my account? Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Crucially in your case, this means. See all 12 articles. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Affiliate links: If you take out a product This is Money may earn a commission. The companys full name, according to a well-placed source, is Global Experience Solutions. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Event dates, times, venues and subject matter, which are listed on the ticket, may change. I went back to Viagogo to ask for a refund. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Australian music stars warn fans of buying Viagogo tickets Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.12 Seller Payment. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. What do the ticket split type options mean? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Before taking this step we advise that you take a look at our advice on writing a letter before action. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. These steps apply to Personal accounts. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If you can't make the rescheduled date, then you're entitled to a full refund. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Best Shopping Deals In the know quiz These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Ireland 39 reviews. Be the first to hear about special offers. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related Does Viagogo pay their employees well? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. How much does Viagogo pay per year? Viagogo, based in Geneva, Switzerland, has not disclosed details of its . I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Controversial website Viagogo scalps tickets for a John Farnham cancer 0. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Can anyone help me? 3.3 Laws and Regulations. Can you help me find out what has happened here? 25 April 2018. Instead, write to them again: restate your claim, and the reasons for your complaint. Look for an option to transfer the tickets through the original ticket provider's account. . The tickets will be stored in one of these third-party sites. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 6.5 Tax Indemnity. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . viagogo - Buy & Sell Concert, Sport & Theater Tickets The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. How do I unsubscribe from your newsletter? Is it safe to purchase tickets through Viagogo or another broker? Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. During this time, the Site will be temporarily unavailable. Viagogo Reviews in New York City, NY | Glassdoor From 17 January, it will have to make changes such as identifying when sellers are. After you raised a dispute did paypal stop or refund deduction from card? Your payment will be initiated 10 business days after the event takes place. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Visit the Payment Methods section to update the details. . As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Are investors underestimating the impact of rate rises? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. How to spot a fake, fraudulent or scam website. The 'Payment' tab is automatically open. This will be deducted from your next payment. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. This fee will be deducted from your payment. 4.3 Sellers Shall Not Include Promotional Material with Tickets. There must be a way, the payment was not accepted yet. 5.1 Investigations. 7.5 Miscellaneous. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). How sellers get paid You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. City and Colour Concert Tickets. 1.3 viagogo Guarantee. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Viagogo accused of listing non-existent tickets on behalf of seller 2.14 Substituted Seat Locations. Yes No Contact Customer Support Regional Settings If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Shoppers are advised to double check card details when shopping on computers or mobile devices. Selling Mobile transfer tickets you bought on viagogo? And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Please note that service fee amounts may vary by event and are subject to VAT. Viagogo - PayPal Community We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Why can't I sell my tickets through my Ticketmaster account? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Why can't I see my order or sale in my account? Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % You also agree not to separately contact the Buyer at any time for any reason. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. A source close to Viagogo said it had no other connections to Global Experience Solutions. You should get the exact tickets that you ordered. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Claim compensation You may be able to claim some compensation for loss of enjoyment. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies.

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